Kato careers

Who are we? 

Kato is a fast growing PropTech (property tech) company. Backed by industry-leading VCs, investors, entrepreneurs and advisors, we’re on an exciting path with a mission to change the future of commercial property. We’re doing this through our ever-evolving all-in-one online platform built for everyone involved in commercial property transactions, plus a whole lot of industry data. We’re only just getting started, and we’re looking for dynamic, confident individuals to expand our brilliant team and join us on the journey!

Role overview

Lead our clients through seamless data transitions and onboarding. This role ensures clients' data is accurately managed and integrated during the implementation process, allowing for smooth operational continuity.

Responsibilities 

• Client Onboarding & Data Management: Guide clients through data collection, cleaning, and integration into the Kato platform during the onboarding process.
• Data Continuity & Integrity: Ensure client data is preserved, validated, and correctly formatted, maintaining consistency throughout implementation.
• Stakeholder Collaboration: Act as a liaison between clients, internal teams (development, product, and customer support), and external stakeholders to ensure successful implementation.
• Project Management & Timescale reporting: Manage projects using Click-Up software, clearly communicate all project timescales to all stakeholders.
• Custom Configuration & Troubleshooting: Work closely with clients to configure the platform to their needs, identifying and resolving data-related issues that arise during setup.
• Training & Support: Provide data-oriented training and support to clients to ensure they are equipped to manage their data and leverage Kato's tools effectively post-implementation.
• Process Improvement: Identify opportunities to improve the implementation process by leveraging data-driven insights and feedback.
• Documentation: Create and maintain thorough documentation of client data processes and implementation progress for internal and client reference.

Expectations

• Data Expertise: Strong experience in data management, integration, and analysis, ideally within SaaS or commercial property industries.
• Client-Focused: Proven track record of successfully managing client relationships and delivering seamless, data-driven implementations.
• Technical Skills: Proficient in data tools (Excel, SQL) and familiarity with CRM systems, APIs, and data migration processes and software (Click-Up).
• Problem Solver: Ability to diagnose and resolve data issues quickly, ensuring continuity and smooth platform operation.
• Strong Communicator: Able to convey technical concepts clearly to non-technical stakeholders, ensuring they understand the importance of data integrity.
• Organisational Skills: Highly organised with the ability to manage multiple clients and timelines concurrently.

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We want to make sure it is going to be a good fit for us and you, so we’d like to ensure you have a few qualities which we look for in all our team

• Excited for each step of the journey you are about to embark on
• Up for the challenge of a startup environment which is on a growth trajectory
• Strong work ethic and the ability to work as part of a team
• Adaptable to new and different challenges and ways of working
• Keen to take ownership of your work and responsibilities
• Tech-savvy
• A problem solver with a knack of picking things up and running with them
• Ability to work under pressure and multi-task
• Positive and empathetic
• A keep it simple attitude; working efficiently to enhance productivity
• Pro-active, interested in more than a ‘typical’ office job

We’re really passionate about building a team from a wide range of backgrounds and experiences. We’d really like to ensure you have at least 3 years experience in data implementation management in a SaaS or commercial property environment.

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We’re asking a lot of you, so it’s only fair that we give back! 

• A competitive salary
• 25 days annual leave
• Extra “life” days; a duvet day, a life-event day, your birthday off
• Enhanced maternity and paternity leave policy
• Healthcare package (including Dental & Optical care)
• Training & support provided
• Enrolment in our company pension plan
• Option for 2 days to WFH
• Casual dress code
• Snazzy offices in Soho and Bracknell with games & refreshments
• Summer & Christmas parties, plus ad hoc social events

Knowledge of commercial real estate agency is required.

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Our Vision

To become the global platform for transacting commercial property.

Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.

Our Product

Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate agency market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution encompassing all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.

However, we aren’t stopping there!

We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.

We're looking for the brightest minds and most passionate individuals to help us get there!

The Role

Kato works with all the major real estate agencies, in many cases on an international basis, but also nearly 80% of the UK market. In the role of a Customer Success Manager (CSM) at Kato, you'll be an integral part of ensuring success with these existing customers but also helping kick-off and expand new clients as they join the ecosystem.

At Kato, our Customer Success philosophy is guided by three core principles: possessing an "all-knowing management" perspective, excelling as a "relationship champion," and exercising "strategic oversight." This approach enables us to consistently meet our customers' needs by comprehensively understanding the synergy between our customers and the product, identifying/engaging with their key stakeholders, and ensuring that their requests, projects, and feedback are addressed promptly and successfully. You'll be responsible for monitoring client utilisation and engagement, providing analytics, insights, and best practices to enhance their use of the platform at the account level (for instance, identifying workflow enhancements and best practices, and sharing these insights with clients), and actively assist in resolving any product gaps or adoption challenges at the account level.

As a CSM, your collaboration extends across the sales, onboarding, support, product education and product departments to guarantee a unified client experience. Additionally, you'll work closely with sales to facilitate upselling, expansion, and renewal processes.

To excel in this position, possessing client-facing advisory experience is crucial for ensuring client retention and fostering significant client engagements. You must demonstrate outstanding communication skills and an inventive approach to problem-solving, managing several high-priority projects simultaneously with success. Your role demands adaptability in a dynamic, entrepreneurial, and rapidly expanding environment, with the ability to work both independently and as part of a team.

As a Customer Success Manager, here’s what you can anticipate:

• Planning and Strategy: Developing a strategic approach to your accounts, thoroughly understanding client requirements, and ensuring our solutions and resources are perfectly aligned for their long-term success and expansion.
  

• Relationships: Establishing yourself as a trusted advisor with client executives and all major stakeholders, guiding them on how Kato can be leveraged to meet their business objectives. Champion client needs, requirements, and feedback across customer success, product, and sales teams.
  

• Expertise and Knowledge: Demonstrating comprehensive knowledge of Kato's products/features and how they can support clients in achieving their objectives. Offering valuable insights and strategies to the wider customer team to enhance the effectiveness of the platform.
  

• Engagement: Managing regular interactions with clients, focusing on account usage, adoption insights, and advisory services. Conducting regular, quarterly and bi-annual check-ins/reviews (as appropriate to the account grade/size), showcasing ROI and encouraging further engagement and upselling.
  

• Outcomes: Collaborating with clients to achieve their business goals. Developing strategies and initiatives at the account level to boost engagement and facilitate these outcomes. Being prepared to challenge clients on their existing processes for optimisation. Highlighting the value of these initiatives and promoting customer references and case studies.
  

• Renew/Expand/Upsell: Proactively identify and act on growth opportunities and mitigate risks affecting the achievement of their business outcomes in close coordination with Kato internal teams. Handing opportunities over to the sales team as qualified opportunities.
  

In return for your dedication, you'll have the opportunity to significantly impact one of our most rapidly growing teams! As Kato expands, so will your career opportunities.

Working at Kato

• A role at the forefront of the digital transformation in the commercial real estate industry.
• The opportunity to work with a dynamic, rapidly expanding global client base.
• Collaboration with a team of passionate, innovative professionals.
• A supportive, growth-oriented work environment.
  

We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…

• 25 days’ holiday
• A duvet day
• A life-event day
• Your birthday off (🎉 happy birthday!)
• 2 days’ paWternity (yep, it’s a thing!)
• Christmas to New Year recharge hours
• Work from home Fridays, with occasional flexibility during the week
  

When we are not doing tech, we know our real estate, so are pleased to have:

• A central London office space in the heart of Soho
• A tech hub office space in Bracknell
• A dog-friendly workspace (…yes you can 🐶)
  

We believe health and well-being should be at the heart of everyone’s day, and we ensure we’re looking out for you all the time with the following:

• Healthcare package (incl. dental & optical)
• Tea & coffee (with dairy alternatives)
• Fruit & healthy snacks
• Bright and light offices with plants and outside space
• Team lunches & outings
• Drinks events
  

At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.

We prioritise everyone's voice, ensuring it's heard and respected.

Our Vision: To become the global platform for transacting commercial property. Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing, and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.

Our Product: Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution that encompasses all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.

However, we aren’t stopping there!

We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.

We're looking for the brightest minds and most passionate individuals to help us get there!

The Role

We are looking for a talented UX/UI Designer to join our growing Design team, helping us deliver exceptional user experiences as we expand and evolve. You’ll play a key role in shaping the visual and interaction design of our products, bringing fresh ideas and creative solutions. This is a great opportunity to contribute to Kato’s journey to becoming a leading brand in the real estate industry while developing your skills in a dynamic environment.

Day to day, you will:

• Produce user journey maps, user flows and prototypes as well as conducting user research interviews as integral parts of the design process
• Contribute to our Design System in accordance with Kato brand guidelines 
• Uphold the standard of a great user experience and help to maintain consistency of the UI across the application
• Create unique and visually stunning UI
• Perform Acceptance Testing for frontend changes

The ideal candidate will have:

• You can effectively articulate and communicate your design decisions
• You have a strong portfolio demonstrating design thinking, process, and outcomes for both UX and UI.
• Keen attention to detail and a passion for creating intuitive and user-friendly experiences.
• You will have the ability to handle a wide range of projects, from ambiguous to well-defined, simple to complex.
• Ability to show a high level of autonomy in the role.

FYI, Our Design Tools:

• Figma
• Mobbin
• Confluence
• … anything else you want! 😅
  
  

Working at Kato

• A role at the forefront of the digital transformation in the commercial real estate industry.
• The opportunity to work with a dynamic, rapidly expanding global client base.
• Collaboration with a team of passionate, innovative professionals.
• A supportive, growth-oriented work environment.

We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…

• Competitive salary
• 25 days annual leave
• Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity
• Enhanced maternity and paternity leave policy
• Healthcare package (including Dental & Optical care)
• Training & support provided
• Enrolment onto our company pension plan
• Option for 2 days to WFH
• Casual dress code
• Snazzy offices in Soho and Bracknell with games & refreshments
• Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off
  

Interview process

• First round interview with Senior Designer
• Second round interviews with Head of Product and CTO
• Offer stage

At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.

We prioritise everyone's voice, ensuring it's heard and respected.

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